HeartEase Terms of Use

Effective date: May 13, 2026

These Terms of Use (the "Terms") are a legal agreement between you and PivotNet Technology Co., Ltd. ("we," "us," or "our") for your use of HeartEase (the "App") outside mainland China, including in the United States. By downloading, opening, tapping to agree, subscribing to, or using the App, you agree to these Terms.

If you do not agree, do not use the App. Your use of the App is also subject to our Privacy Policy and, for App Store downloads, Apple's applicable terms, including the Apple Media Services Terms and the Apple Standard End User License Agreement where applicable.

1. Scope and Eligibility

1.1 These Terms apply to your download, installation, access, and use of the App and any updates or new versions.

1.2 You may use the App only if you can form a binding agreement under applicable law. If you are under the age of majority in your location, you may use the App only with the involvement and consent of a parent or legal guardian.

1.3 The App is intended for personal, non-commercial wellness reference use.

2. App Features

The App provides wellness reference features, including fingertip rhythm reference using the rear camera and flashlight, manual logs, self-check questionnaires, local trend views, reference summaries, and optional membership features. Available features may vary by version, device, region, subscription status, and product configuration.

Core wellness records are stored on your device. The App may use network access for legal/support pages, product loading, purchase, restore, receipt verification, entitlement refresh, attribution, anti-fraud checks, and subscription-related diagnostics.

3. Important Wellness Disclaimer

HeartEase is not a medical device and has not been cleared or approved by the U.S. Food and Drug Administration or any other medical regulator. The App does not provide medical diagnosis, treatment, monitoring for disease, emergency care, or clinical decision support.

All results, scores, trends, suggestions, articles, and membership content are for personal wellness reference only. They are not medical advice and must not replace professional medical evaluation. If you feel unwell, have health concerns, or face an emergency, contact a qualified healthcare professional or local emergency services.

Camera-based estimates can be affected by lighting, finger placement, skin condition, hand motion, device hardware, environment, and other factors. Questionnaire results are self-reference tools only and are not a basis for diagnosing any mental or physical condition.

4. License and Acceptable Use

4.1 We grant you a limited, revocable, non-exclusive, non-transferable license to use the App on compatible Apple-branded devices that you own or control, for personal and non-commercial purposes, subject to these Terms and Apple's applicable usage rules.

4.2 You agree not to:

4.3 You are responsible for maintaining your device, Apple ID, backups, network access, and local data. The current version does not provide cloud backup or cross-device sync for wellness records.

5. Subscriptions and Auto-Renewal

The App may offer optional auto-renewable subscriptions such as weekly membership, yearly membership, and promotional or retention offers. The available products and terms are shown in the App Store purchase sheet before you confirm purchase.

Membership unlocks premium reference features such as premium trends, longer archives, and additional rhythm references, as shown in the App. It does not provide medical services, emergency services, or professional healthcare advice.

6. Privacy and Data

6.1 Your use of the App is subject to our Privacy Policy. Please review it before using the App.

6.2 Fingertip rhythm frames are processed on device for the fingertip feature. Local wellness records, manual entries, questionnaire results, and optional profile fields remain on your device unless you choose to share them outside the App.

6.3 Subscription operations may require Apple and our service providers to process purchase, product, receipt, entitlement, attribution, anti-fraud, and diagnostic information. These data are used for payment, membership access, fraud prevention, support, campaign measurement, and app operation, not for medical decisions or advertising based on your wellness records.

6.4 The App may include third-party analytics, attribution, subscription infrastructure, and anti-fraud SDKs. Subject to your iOS settings and consent choices, these SDKs may process limited technical and event data such as device identifiers, advertising identifiers when authorized, app launch and purchase-flow events, product identifiers, receipt verification status, entitlement expiration time, region signals, and anti-fraud signals.

6.5 If iOS presents an App Tracking Transparency prompt, you may allow or deny tracking. Denying tracking does not block core wellness features. We do not use local wellness records, fingertip camera frames, manual health entries, questionnaire answers, optional profile fields, or reference results to create advertising profiles or target ads across other companies' apps or websites.

7. Intellectual Property

The App, including software, interfaces, icons, text, articles, presentation of questionnaires, algorithms, and other materials, is owned by us or licensed to us and is protected by intellectual property laws. Third-party questionnaires or referenced materials remain the property of their respective owners.

8. Changes, Suspension, and Termination

We may modify, update, suspend, or discontinue all or part of the App, including free or membership features, where permitted by applicable law. We may restrict or terminate your access if you violate these Terms, interfere with payment or entitlement systems, or use the App unlawfully.

You may stop using the App at any time. Uninstalling the App stops local use but does not cancel an active Apple subscription; you must cancel through Apple ID account settings.

9. Disclaimers

To the maximum extent permitted by applicable law, the App is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We do not warrant that the App will be uninterrupted, error-free, accurate for all users, or suitable for medical, emergency, or clinical use.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you. You retain any non-waivable consumer rights under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, device access, or business opportunity, arising from or related to the App or these Terms.

Nothing in these Terms limits liability that cannot legally be limited, including liability for intentional misconduct, gross negligence where not waivable, or personal injury caused by conduct that applicable law does not allow us to disclaim.

11. Apple Terms

For App Store downloads, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple is not responsible for providing maintenance or support for the App, handling claims related to the App, or providing warranties beyond any applicable App Store refund or consumer protection rules.

12. Governing Law and Disputes

These Terms are intended to operate alongside mandatory consumer protection laws that apply in your place of residence. To the extent a governing law or forum provision is not enforceable in your jurisdiction, the applicable mandatory law will control. Before filing a formal claim, you agree to contact us so we can try to resolve the issue informally.

13. Changes to These Terms

We may update these Terms when laws, App features, subscription products, third-party SDKs, privacy practices, or business needs change. Updated Terms will be posted on this page or communicated through the App where appropriate. If you continue using the App after an update, you accept the updated Terms to the extent permitted by applicable law.

14. Contact Us